An ophthalmic examination may be needed
Vision, the cornea, and tear production cannot be fully assessed online. Depending on your symptoms, we will recommend an ophthalmologist.
ABOUT YOUR SYMPTOMS
Eye strain or dry eyes
Dryness, tired eyes, and mild irritation may be related to screen use, tear-film instability, or the environment. Vision loss or severe pain is not suitable for online-only care.
ONLINE CONSULTATION
What can be discussed online
Dryness, tired eyes, and mild irritation may be related to screen use, tear-film instability, or the environment. Vision loss or severe pain is not suitable for online-only care.
- Dryness or tired eyes without severe pain
- Mild intermittent blurred vision that improves with blinking
- Advice on eye care and medication
The doctor may recommend an in-person visit or tests when online assessment is not sufficient.
Possible causes include dry eye, eye strain, allergic conjunctivitis, and contact-lens irritation. Acute glaucoma, keratitis, or retinal disease can threaten vision.
These symptoms may indicate corneal damage, acute glaucoma, or another serious eye condition. If any of the following apply, prioritize ophthalmic care.
Sudden loss or marked reduction of vision
Severe eye pain, nausea, or halos around lights
Eye injury or chemical exposure
Marked redness with light sensitivity
We may recommend an in-person ophthalmology examination
- Symptoms are much worse in one eye
- Pain or redness while wearing contact lenses
- Heavy discharge or persistent symptoms
- A history of eye surgery, glaucoma, or another eye condition
If you suddenly lose vision or develop severe eye pain, promptly contact a medical facility that can provide emergency eye care.
To understand your condition as accurately as possible, the doctor will review the following points in order.
- 01When the symptoms began and whether one eye is worse
- 02Dryness, pain, redness, or discharge
- 03Changes in vision or sensitivity to light
- 04Screen time and sleep
- 05Contact lens use
- 06Eye drops and previous eye conditions
We will consider lifestyle measures and eye drops
We will advise on screen breaks and environmental adjustments and decide whether artificial tears or other eye drops are appropriate.
Avoid prolonged use of eye drops containing redness relievers and never use another person's eye drops.
BEFORE YOUR APPOINTMENT
Please prepare
01Eye drops in useProduct name or photo
02Contact lens informationType and hours of use
03Symptom recordWhich eye is affected and when symptoms worsen
04Ophthalmology informationIf you have a history of eye disease or surgery
FREQUENTLY ASKED QUESTIONS
Questions about this symptom
Can I attend the consultation while wearing contact lenses?
Remove them if you have pain or redness, and tell us what type of lenses you use.
Can I consult you while using over-the-counter eye drops?
Yes. Please prepare the product name or a photo. We will also check for duplicate ingredients and appropriate use.
ONLINE CARE
Eye strain or dry eyes
The doctor may recommend an in-person visit or tests when online assessment is not sufficient.
Book an online consultation