First-time patients can ask us
An initial online consultation may be possible when the doctor has enough medical information and judges that care can be provided safely online.
ONLINE CARE AVAILABLE
Healthcare you know,
from your smartphone.
Talk with a doctor from home when work, childcare, or other commitments make it difficult to visit a clinic.
Check available appointment times
In-person care when neededWe guide you based on your condition
FOR YOUR DAILY LIFE
Does visiting a clinic
feel difficult sometimes?
I cannot make it during clinic hours because of work
Childcare or caregiving makes it hard to go out
I want to avoid a long wait
I want advice about my usual medication or treatment
Online care may not be suitable when an examination, test, or procedure is needed.
ABOUT ONLINE CARE
What is online care?
Online care lets you speak with a doctor by video call on your smartphone from a private place such as your home. We carefully review your symptoms, course, current medicines, and available test results.
Medication is considered after examination
Medication is prescribed only when the doctor decides it is necessary and appropriate. Collection or delivery depends on the pharmacy.
We arrange in-person care when needed
Palpation, auscultation, blood tests, imaging, and procedures cannot be performed online. We will guide you to nearby in-person care when necessary.
Use a quiet, private place
Please check your smartphone connection and choose a place where others cannot hear the consultation. If the connection fails, we may contact you by telephone.
Do not wait for an online appointment if symptoms are sudden or severe.For severe shortness of breath, chest pain, altered consciousness, one-sided weakness, or a sudden severe headache, call 119 or seek emergency care.
Care is provided in accordance with Japan’s Ministry of Health, Labour and Welfare guidelines for appropriate online medical care.
ONLINE / IN-PERSON
Online care and
in-person care
Each can do different things. Depending on your symptoms and the consultation, we may recommend an in-person visit.
| Item | Online care | In-person care |
|---|---|---|
| Location | A private place with a stable connection, such as your home | A clinic examination room |
| Method | Video and audio using a smartphone | Direct examination in the same room |
| What the doctor can do | Ask questions, observe visible findings, discuss treatment and prescriptions | History plus physical examination such as auscultation and palpation |
| Tests and procedures | Blood tests, imaging, and procedures are not available | Tests and procedures may be available depending on the facility |
| Medication | Prescribed when the doctor considers it necessary; collection options are explained | A prescription may be issued after examination |
| Best suited for | Stable symptoms and follow-up discussions | Cases requiring detailed examination, tests, or procedures |
For severe shortness of breath, chest pain, altered consciousness, one-sided weakness, or a sudden severe headache, call 119 or seek emergency care.
SERVICES
We may be able to help online
with the following symptoms and situations.
Choose the symptom or situation closest to yours.
Fever, sore throat, or coughConsult online
Blisters on the lips or sores in the mouthConsult online
HeadacheConsult online
Heartburn or stomach discomfortConsult online
Loose stoolsConsult online
ConstipationConsult online
Painful or frequent urinationConsult online
Joint or muscle painConsult online
Skin problemsConsult online
Eye strain or dry eyesConsult online
Hay feverConsult online
Possible contagious infectionConsult online
Continuing treatment for lifestyle-related diseaseConsult online
Questions about health-check resultsConsult onlineHOW IT WORKS
How online care works
Choose a date and time
Select a convenient appointment and enter your basic information.
Complete the questionnaire
Tell us about your symptoms, treatment history, and medicines.
Video consultation
See the doctor by video call.
Payment and prescription
Pay the consultation fee. The doctor decides whether a prescription is appropriate.
Receive medication
If prescribed, collect your medicine from a pharmacy or use delivery where available.
Please prepare
Smartphone / proof of insurance eligibility / identification / medication information / credit card
LINE RESERVATION GUIDE
How to book
Here is the process from adding our LINE account to attending your consultation.
ご用意いただくもの
【予約時】
- スマートフォン
- 現在のお薬の内容が分かるもの（お薬手帳や薬剤情報提供文書）
- 保険資格を確認できるもの（マイナ保険証や資格確認書）
- クレジットカード
【診察時】
- 本人確認書類（運転免許証やマイナンバーカードなど顔写真付きの物）
- STEP 01
Add us on LINE
Open our official LINE account, confirm the account name, and add it as a friend.
If you have already added the account, continue from the chat screen.
- STEP 02
Start from the chat screen
Tap “First-time patients” in the rich menu. A notice from the clinic will appear; please read it before continuing.
Please check the actual screen for the menu name and location.
- STEP 03
Choose a service and appointment time
Select the service you wish to discuss, then choose an available date and time shown on the booking screen.
The services and appointment times shown are examples for explanation.
- STEP 04
Review your details and consent information
Enter your name, date of birth, contact details, and other required information, then review the explanation and consent items for online care.
Please check your entries for errors before continuing.
- STEP 05
Complete the pre-visit questionnaire
Tell us when your symptoms began, how they have changed, conditions under treatment, current medicines, and allergies.
A medication record or list makes it easier to confirm your current medicines.
- STEP 06
Register the required information
Follow the on-screen instructions to register information needed to confirm insurance eligibility and payment details. Additional information such as your address may also be required.
Please follow the clinic’s instructions regarding documents and how to submit them.
- STEP 07
Confirm that booking is complete
Review the service, date and time, and registered information, then confirm your appointment. Check the completion screen and appointment notification.
For changes or cancellations, follow the booking screen or the clinic’s instructions.
- STEP 08
Follow the instructions on the day
Before the appointment, prepare in a private place with a stable connection. Open the consultation screen by following the instructions sent to you.
Allow access to your camera and microphone. Do not attend while driving or walking.
OUR PROMISE
About Hidamari Medical Clinic
Hidamari Medical Clinic aims to be a place where people in the community can seek advice with confidence. Our doctor has many years of experience in collagen diseases and rheumatology, and also provides advice on lifestyle-related diseases, skin symptoms, joint pain, and everyday health concerns.
We also offer online consultations for people who find it difficult to visit in person. Because online care cannot provide hands-on examination or immediate testing, we recommend in-person care or another medical institution whenever that is more appropriate.
Doctor in chargeDoctor information will be confirmed before launch
FAQ
Frequently asked questions
About Visits
QAre there symptoms that are not suitable for online care?
A
Online care is not suitable for possible emergencies such as severe chest pain, breathing difficulty, altered consciousness, or a sudden severe headache. Call 119 or seek emergency care without waiting for an online appointment.
About Booking
QHow do I book?
A
Add our official LINE account and select “First-time patients” from the rich menu. Follow the on-screen instructions to choose a service and appointment time.
QCan I change or cancel an appointment?
A
You can change or cancel your appointment from the rich menu in our official LINE account. There is no cancellation fee.
About Consultation
QCan I use only a smartphone?
A
A smartphone with a working camera and microphone is all you need. Please use a stable connection and a private place where others cannot hear the consultation.
QWhat happens if the connection is lost?
A
Try reconnecting. If the connection cannot be restored, the clinic will contact you by LINE or telephone. We may reschedule or recommend in-person care if adequate video and audio cannot be maintained.
QCan I use Japanese health insurance?
A
Yes, for services covered by insurance. Please register information that confirms your insurance eligibility. Health insurance does not apply to private care.
About Prescriptions
QWill I always receive medicine after a consultation?
A
No. Medicine is prescribed only when the doctor considers it necessary and appropriate. We may instead recommend testing or an in-person visit.
QCan every medicine be prescribed at an initial online visit?
A
Certain medicines, including narcotics and psychotropic medicines, are not permitted at an initial online visit. Prescription duration is also restricted when sufficient medical information about underlying conditions and related matters cannot be confirmed.
QHow is the prescription sent to a pharmacy?
A
When a prescription is issued, the prescription information is sent to a participating pharmacy selected by the patient. Please confirm the pharmacy and collection method during or after the consultation.
About Delivery
QCan medicine be delivered to my home?
A
Delivery may be available after online medication counseling from a participating pharmacy. Availability, delivery fees, service areas, and arrival times vary by pharmacy.
QWhen will the medicine arrive?
A
Timing depends on the pharmacy’s hours, medication counseling, stock, delivery method, and destination. If treatment must begin promptly, pharmacy collection or an in-person visit may be recommended.
About Fees
QWhat costs may apply?
A
Costs may include the patient’s share of the consultation fee, prescription or medicine charges, the online-care system fee, pharmacy charges, delivery fees, and communication charges. Check the booking screen and pharmacy information.
QWhat is the system fee?
A
It covers the system used for booking, identity confirmation, video calls, and payment. The amount will be shown before booking and may be charged separately from consultation, medicine, and delivery fees.
QHow do I pay?
A
Consultation-related charges are paid by credit card. Check the booking screen for accepted card brands and registration instructions. Pharmacy charges and delivery fees may use a different payment method.
Do not wait for an online appointment if symptoms are sudden or severe.
For severe shortness of breath, chest pain, altered consciousness, one-sided weakness, or a sudden severe headache, call 119 or seek emergency care.
ONLINE CARE
When visiting a clinic is difficult,
please talk to us first.
Check the services and available times, then book your online consultation.
Book an online consultationDepending on your symptoms, we may recommend in-person care.