We will assess the skin using clear images
You may be asked to show the affected area in good light. If necessary, we will recommend a dermatologist and appropriate tests.
ABOUT YOUR SYMPTOMS
Skin problems
Rashes and itching have many causes. Clear photographs and information about onset, spread, medicines, and accompanying symptoms are helpful.
ONLINE CONSULTATION
What can be discussed online
Rashes and itching have many causes. Clear photographs and information about onset, spread, medicines, and accompanying symptoms are helpful.
- Localized rash, itching, or mild redness
- Symptoms without breathing difficulty or high fever
- Review using clear photographs
The doctor may recommend an in-person visit or tests when online assessment is not sufficient.
Possible causes include eczema, contact dermatitis, urticaria, fungal infection, shingles, and drug eruption. Severe allergy or serious drug reactions may require emergency care.
These symptoms may indicate a severe allergic reaction or infection. Do not wait for an online consultation if any of the following apply.
Breathing difficulty or swelling of the lips or tongue
Blisters or skin peeling over a wide area
Purple spots that do not fade when pressed
Severe pain, high fever, or rapid spread
We may recommend an early in-person visit
- Symptoms also affect the eyes, mouth, or other mucous membranes
- Redness, swelling, or heat is spreading rapidly
- Pus or severe pain
- A rash that began after starting a new medicine
If you have difficulty breathing, swelling of the face or tongue, or impaired consciousness, consider calling 119.
To understand your condition as accurately as possible, the doctor will review the following points in order.
- 01When the rash began and how it has spread
- 02Itching, pain, and fever
- 03Relationship to a new medicine, food, or cosmetic product
- 04Whether anyone you live with has similar symptoms
- 05Previous allergies or skin disease
- 06Topical medicines used and their effect
Treatment depends on the appearance and cause
The doctor will decide whether a moisturizer, antihistamine, or topical medicine is appropriate. An in-person visit is required if infection is suspected.
Combining over-the-counter steroids or antibiotics can make the condition harder to assess. Tell us which medicines you have used.
BEFORE YOUR APPOINTMENT
Please prepare
01Photos of the affected areaBoth an overview and a close-up
02Products usedMedicines, cosmetics, detergents, and similar products
03Symptom recordPhotos or notes showing how it has spread
04Current medicinesIncluding recently started medicines
FREQUENTLY ASKED QUESTIONS
Questions about this symptom
Can I apply medicine before the consultation?
If you have already used a medicine, tell us its name and when you applied it. It is safer to wait until after the consultation before using a new medicine.
Can I consult you about hives?
Yes, if you do not have difficulty breathing or swelling of the face or tongue. If either is present, emergency care takes priority.
ONLINE CARE
Skin problems
The doctor may recommend an in-person visit or tests when online assessment is not sufficient.
Book an online consultation