We will advise you on the tests you may need
Depending on your symptoms and when they began, we may direct you to a facility that can perform influenza or COVID-19 testing, blood tests, or imaging.
ABOUT YOUR SYMPTOMS
Possible contagious infection
If influenza, COVID-19, or another contagious infection is possible, online care can reduce unnecessary contact while assessing symptoms and testing needs.
ONLINE CONSULTATION
What can be discussed online
If influenza, COVID-19, or another contagious infection is possible, online care can reduce unnecessary contact while assessing symptoms and testing needs.
- Mild symptoms while breathing and hydration are stable
- Advice about testing, isolation, or medication
- Assessment of whether in-person care is needed
The doctor may recommend an in-person visit or tests when online assessment is not sufficient.
Possible illnesses include COVID-19, influenza, viral gastroenteritis, chickenpox, shingles, and other community infections. Diagnosis may require an examination or test.
These symptoms may indicate pneumonia, respiratory failure, sepsis, or severe dehydration. Depending on urgency, prioritize in-person or emergency care.
Severe breathing difficulty or chest pain
Confusion, seizure, or extreme drowsiness
Unable to drink or signs of dehydration
Rapidly spreading rash with high fever
We may recommend an early in-person visit
- Infants, older adults, or pregnant patients
- Heart, lung, or kidney disease, or a weakened immune system
- Persistent high fever or prolonged symptoms
- Bloody stools, vomiting blood, or severe abdominal pain
If you have severe breathing difficulty, impaired consciousness, seizures, or a clearly poor complexion, consider calling 119.
To understand your condition as accurately as possible, the doctor will review the following points in order.
- 01When the symptoms began and how they have changed
- 02Temperature, breathing, fluid intake, and urine output
- 03Symptoms such as fever, cough, vomiting, or diarrhea
- 04Infections circulating around you and any known exposure
- 05When you were tested and the result
- 06Medical conditions, possible pregnancy, and current medicines
Treatment depends on the illness and your risk of severe disease
We will consider symptom-relief medicines such as fever reducers and, when indicated, antiviral treatment. Whether a prescription is appropriate is decided after the consultation.
The specific infection cannot be confirmed from symptoms alone. Antibiotics are considered only when a bacterial infection is suspected.
BEFORE YOUR APPOINTMENT
Please prepare
01Temperature and symptom recordAlso note when the symptoms began
02Test resultsInclude the test date, time, and kit name
03Current medicinesMedication record or photos of the medicines
04Proof of health insurance eligibilitySuch as a My Number health insurance card
ONLINE CARE
Possible contagious infection
The doctor may recommend an in-person visit or tests when online assessment is not sufficient.
Book an online consultation