Online Treatment Plan

The doctor will explain the condition and main symptoms. Care may include medical history, visual observation, review of medicines and test results, lifestyle guidance, consideration of prescriptions, and advice on seeking in-person care.

Before an initial online visit, we review the questionnaire, medical history, medicines, and available clinical information. We switch to in-person care when examination or testing is needed, symptoms do not improve, or the condition changes.

Book in advance using the LINE reservation system provided through march. LINE, march messaging, or telephone may be used for appointment coordination and related communication.

The patient uses a smartphone with a camera and microphone. The consultation is conducted in real time using video and audio.

In addition to the consultation fee, prescription or medicine charges, system fees, and delivery fees may apply. Insurance-covered care follows the patient’s copayment rate; private care is charged at the amount explained in advance. The patient is responsible for communication charges.

We will not start or will stop online care when sufficient information cannot be obtained; a physical examination, test, or procedure is needed; acute deterioration is suspected; identity or privacy cannot be confirmed; communication fails; or the doctor otherwise considers online care inappropriate.

Please accurately report symptoms, medical history, allergies, possible pregnancy, prescription medicines, over-the-counter medicines, and supplements. When requested, provide temperature, blood pressure, pulse, weight, test results, or photographs where possible.

If an emergency is suspected, online care will be stopped and emergency assistance or prompt in-person care will be recommended. When our clinic cannot provide the required care, we will introduce a nearby clinic or general hospital that is accessible to the patient, including at night or on holidays.

We use an online consultation system selected and maintained in accordance with applicable information-security requirements. Patients should use a secure device and network, avoid public Wi-Fi, protect passwords, and receive the consultation in a private place.

As a rule, neither the clinic nor the patient records the consultation. If photographs or test results must be stored in the medical record, their purpose and handling will be explained.