Testing may be recommended
If influenza, COVID-19, or another infection is suspected, we may direct you to a medical facility that can perform the appropriate test.
ABOUT YOUR SYMPTOMS
Fever, sore throat, or cough
These symptoms are often caused by respiratory infections, but severity and treatment depend on breathing, hydration, duration, and underlying conditions.
ONLINE CONSULTATION
What can be discussed online
These symptoms are often caused by respiratory infections, but severity and treatment depend on breathing, hydration, duration, and underlying conditions.
- Mild fever, sore throat, runny nose, or cough
- You can drink fluids and speak normally
- Advice about testing or medication is needed
The doctor may recommend an in-person visit or tests when online assessment is not sufficient.
Possible causes include the common cold, COVID-19, influenza, pharyngitis, tonsillitis, bronchitis, pneumonia, and asthma exacerbation.
These symptoms may indicate a serious respiratory illness. If any of the following apply, prioritize in-person or emergency care.
Severe shortness of breath or chest pain
Blue lips, confusion, or marked drowsiness
Unable to drink or very little urine
Rapid worsening or low oxygen saturation
We may recommend an early in-person visit
- Infants, older adults, or pregnant patients
- Serious heart or lung disease, or a weakened immune system
- Persistent high fever or prolonged symptoms
- Blood-stained sputum
If you have severe shortness of breath, impaired consciousness, or blue-purple lips, consider calling 119.
To understand your condition as accurately as possible, the doctor will review the following points in order.
- 01When the symptoms began and how your temperature has changed
- 02Shortness of breath, chest pain, and ability to drink fluids
- 03Severity of cough, sputum, runny nose, and sore throat
- 04Infections circulating around you and any test results
- 05Medical conditions and possible pregnancy
- 06Current medicines and allergies
Treatment is determined from your symptoms and clinical course
The doctor will assess whether medicines such as fever reducers, pain relievers, or cough suppressants are needed. Antibiotics are considered only when a bacterial infection is suspected.
Do not take leftover antibiotics on your own. Take prescribed medicines exactly as directed.
BEFORE YOUR APPOINTMENT
Please prepare
01Temperature recordInclude the time of each measurement if possible
02Test resultsIf you used an over-the-counter test
03Current medicinesMedication record or photos of the medicines
04Proof of health insurance eligibilitySuch as a My Number health insurance card
FREQUENTLY ASKED QUESTIONS
Questions about this symptom
Can I consult you even if I have not had a test?
Yes. We will ask about your symptoms and their course, and advise you on whether testing is needed.
Can I use the result of an antigen test I took at home?
Please tell us when you took the test and the result. Depending on the timing, we may recommend another test.
ONLINE CARE
Fever, sore throat, or cough
The doctor may recommend an in-person visit or tests when online assessment is not sufficient.
Book an online consultation